Frequently Asked Questions (Surabaya)
- 01
Surabaya Airport. (SUB)
- 02
The earlier the better. To ensure the quality of services, we use only in-house guides. Once they are all occupied during certain dates, we will not accept any more bookings.
- 03
To ensure the quality of services and to be fair for all our guests, all prices shown on the brochures are the fixed and nett figure. We never offer special rates for any guests.
- 04
- We served thousands of customers through online since 2017 and collected thousand of 5-Stars reviews from all over the world. You may also check from https://www.motac.gov.my/en/check/tobtab that we are licensed tour agency in Malaysia. Lastly, all transactions are to be transferred to our company bank account.
- 05
• Mt. Bromo: The easiest trek. Only walk / ride a horse to the crater, then walk 250 steps staircase to the peak.
• Mt. Ijen: 1.5-2hours trekking to the peak to see the blue lake. (No skill required. The route is steep and needs good stamina but can pay to send up by trolley). As for the blue flame, you have to walk down the slope from the peak for 45 minutes, those who are not keen may view the lake from the top. The blue flame spot may be closed from time to time by following the government rules.
• Tumpak Sewu Waterfall: Trekking in the waterfalls for around 4 hours (including photoshooting).
• Madakaripura Waterfall: Overall 2-3hours simple trekking, have to trek under the waterfalls in the last 20 minutes, may wear raincoat to prevent getting wet)
• Kapas Biru Panorama/ Teras Semeru: Easy walk for 5 mins from the carpark to the viewing spot.
• Malang: A small town located on the hill with good weather, a few Instagrammable spots which suitable for all age group. Can pay to register for Paragliding activities.
- 06
The climate had changed and hard to predict the weather. However, even if it rains, the view may become even more beautiful. November to March are rainy season, but it may not rain too and some customers even see views which is nicer than the dry season. Although April to October supposed to be dry season, some customers encountered heavy storm or even flood. Fully depends on luck!
- 07
Both Ijen and Bromo volcanoes are having a temperature at around 10 degree celcius, it will be back to normal after sunrise. However, don't worry about the checklist. All our guests will be receiving a booking receipt with a set of exclusive travel guidelines to show what to prepare, what to expect and what safety precautions needed for each attractions.
- 08
To ensure the quality of services, we don’t organise group tour. These are fully private tour without any other customers.
- 09
Only waterfalls may be cancelled due to heavy rain then will go directly to the next destination. The rest of the attractions are not affected.
- 10
All are 3 or 4 stars hotels. Please check the red fonts on the brochures for the hotel names.
- 11
We engaged only in-house local tour guide who speak English and Malay.
- 12
Riverside - One of the rooms will be triple sharing or top up RM85 to have 1 single room. 101 Malang / Harris Malang - One of the rooms will be triple sharing or top up RM120 to have 1 single room. Kecombrang - One of the rooms will be single room. Harris Surabaya - One of the rooms will be triple sharing or top up RM125 to have 1 single room.
- 13
This is the exclusive benefit that our company dealt with the local government, which help to save almost half of the traveling time due to congested traffic between Probolingo and Bondowoso town
- 14
Yes, as long as the new packages are not released yet.
- 15
It’s a regulation by Indonesia Government for all tourists to undergo the blood pressure test. The medical test will be conducted at the hotel lobby. If the reading is high, you are still allowed to enter but advised to take the trolley (You may still choose to trek at your own risk).
- 16
Yes, as long as they are fit and able to trek. Our highest age record is 73 y.o. man. The youngest kid we served was 2 years old. Itinerary can be customized to suit the conditions.
- 17
Due to unpredictable traffic along the journey, we bring customers to dine (except the last day) and let them pay directly, allowing more flexibility in timing and meal choices.
- 18
Most of the photos shown on my social media were taken by the tour guide and no additional charges.
- 19
1 - 2 Pax: Avanza;
3 Pax: Innova;
4-8 Pax: Hiace.
At Mt. Bromo, maximum 4 pax/jeep. (All are private and non-sharing)







