Frequently Asked Questions (Komodo)
- 01
Labuan Bajo Airport (Code: LBJ)
- 02
The earlier the better. To ensure the quality of services, we use only in-house guides. Once they are all occupied during certain dates, we will not accept any more bookings.
- 03
To ensure the quality of services and to be fair for all our guests, all prices shown on the brochures are the fixed and nett figure. We never offer special rates for any guests.
- 04
- We served thousands of customers through online since 2017 and collected thousand of 5-Stars reviews from all over the world. You may also check from https://www.motac.gov.my/en/check/tobtab that we are licensed tour agency in Malaysia. Lastly, all transactions are to be transferred to our company bank account.
- 05
As you may stay in the same hotel throughout the journey, you may choose and book your preferred hotels. Regardless where you stay in Komodo, we can arrange to driver to send off/pick up at no extra cost.
- 06
November to March are rainy season, but it may not rain too and some customers even see views which is nicer than the dry season. Although April to October supposed to be dry season, some customers encountered heavy storm or even flood. Fully depends on luck!
- 07
This is group tour and we have no minimum headcounts.
- 08
There is no age limit as long as they can walk / take care of themselves. The activities involved some easy trekking and snorkeling. There is no rebate if the participant choose to skip and have to wait for the other customers to finish their activities before leaving to the next destination.
- 09
The activities just carry on as usual. The customers may need to wear a raincoat/carry an umbrella.
- 10
We engaged only in-house local tour guide who speak English and Malay.
- 11
Normally the breakfast will be provided by the hotel. Upon booking, a set of guidelines will be given to the customers which also recommend some local restaurant for good food.
- 12
Upon receive the booking confirmation, all our guests will be receiving a booking confirmation with a set of exclusive travel guidelines to show what to prepare, what to expect and what safety precautions needed for each attractions.
- 13
Yes, as long as the new packages are not released yet.
- 14
There is no photographer provided. But most of the photos shown on my social media were taken by the tour guide and no additional charges.
- 15
The journey from the airport to the town is approximately 5 - 10 minutes. The private transportation will be provided for 2-ways transfer. The transport for half day tour and one day tour will be using the group tour van.
- 16
For the sake of comfort, we served only Sunset Cruise and One Day Cruise by speedboat.
- 17
There are only flights from the below airports. - Kuala Lumpur - By AirAsia - Singapore - By Jetstar - Denpasar (Bali) - By Airasia , Batik Air - Jakarta - By Batik Air, Garuda, Lion Air, Citilink







