Question 1

Where is the flight destination for this trip?

Accepted Answer

Labuan Bajo Airport (Code: LBJ)

Question 2

Latest by when should I place booking?

Accepted Answer

The earlier the better. To ensure the quality of services, we use only in-house guides. Once they are all occupied during certain dates, we will not accept any more bookings.

Question 3

Are the price negotiable?

Accepted Answer

To ensure the quality of services and to be fair for all our guests, all prices shown on the brochures are the fixed and nett figure. We never offer special rates for any guests.

Question 4

How can I ensure this is not a scam?

Accepted Answer

- We served thousands of customers through online since 2017 and collected thousand of 5-Stars reviews from all over the world. You may also check from https://www.motac.gov.my/en/check/tobtab that we are licensed tour agency in Malaysia. Lastly, all transactions are to be transferred to our company bank account.

Question 5

How is the accommodation arrangement?

Accepted Answer

As you may stay in the same hotel throughout the journey, you may choose and book your preferred hotels. Regardless where you stay in Komodo, we can arrange to driver to send off/pick up at no extra cost.

Question 6

When is the best weather for visiting?

Accepted Answer

November to March are rainy season, but it may not rain too and some customers even see views which is nicer than the dry season. Although April to October supposed to be dry season, some customers encountered heavy storm or even flood. Fully depends on luck!

Question 7

Is this private or group tour?

Accepted Answer

This is group tour and we have no minimum headcounts.

Question 8

Is the route suitable for the kids/ elderly?

Accepted Answer

There is no age limit as long as they can walk / take care of themselves. The activities involved some easy trekking and snorkeling. There is no rebate if the participant choose to skip and have to wait for the other customers to finish their activities before leaving to the next destination.

Question 9

What to do if there is rainy day?

Accepted Answer

The activities just carry on as usual. The customers may need to wear a raincoat/carry an umbrella.

Question 10

Does the tour guide speak mandarin?

Accepted Answer

We engaged only in-house local tour guide who speak English and Malay.

Question 11

What should we do with the meals?

Accepted Answer

Normally the breakfast will be provided by the hotel. Upon booking, a set of guidelines will be given to the customers which also recommend some local restaurant for good food.

Question 12

What do I need to bring for this trip?

Accepted Answer

Upon receive the booking confirmation, all our guests will be receiving a booking confirmation with a set of exclusive travel guidelines to show what to prepare, what to expect and what safety precautions needed for each attractions.

Question 13

Can I book the package but travel after the traveling dates shown on the brochure?

Accepted Answer

Yes, as long as the new packages are not released yet.

Question 14

Do you provide photography services?

Accepted Answer

There is no photographer provided. But most of the photos shown on my social media were taken by the tour guide and no additional charges.

Question 15

How is the transportation arrangement?

Accepted Answer

The journey from the airport to the town is approximately 5 - 10 minutes. The private transportation will be provided for 2-ways transfer. The transport for half day tour and one day tour will be using the group tour van.

Question 16

Do you provide overnight cruise option?

Accepted Answer

For the sake of comfort, we served only Sunset Cruise and One Day Cruise by speedboat.

Question 17

What are the flights available? Is there any direct flight from Malaysia / Singapore.

Accepted Answer

There are only flights from the below airports.
- Kuala Lumpur - By AirAsia
- Singapore - By Jetstar
- Denpasar (Bali) - By Airasia , Batik Air
- Jakarta - By Batik Air, Garuda, Lion Air, Citilink

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