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Surabaya Surabaya Parents visit Surabaya in their 60s They had witnessed my plans for thousands of customers to Surabaya since 2017. And now, it's their turn! 【来自中国小姐姐的东爪哇小视屏】 I was truly amazed by this China lady customer who shared her video with me. 【我们都是白老鼠8】 The very last BLS trip lead by the director (Sean) to East Java. 【我们都是白老鼠6】 Lifetime memories with these Bai Lao Shu 6

Frequently Asked Questions Welcome to The Window Travel’s FAQ section. Here you’ll find answers to the most common questions our travelers ask, helping you plan with confidence before and during your trip. Please select a category below to view detailed questions and answers: Surabaya (Indonesia) Yogyakarta (Indonesia) Komodo (Indonesia)

Frequently Asked Questions (Surabaya) 01 Where is the flight destination for this trip? Surabaya Airport. (SUB) 02 Latest by when should I place booking? The earlier the better. To ensure the quality of services, we use only in-house guides. Once they are all occupied during certain dates, we will not accept any more bookings. 03 Are the price negotiable? To ensure the quality of services and to be fair for all our guests, all prices shown on the brochures are the fixed and nett figure. We never offer special rates for any guests. 04 How can I ensure this is not a scam? - We served thousands of customers through online since 2017 and collected thousand of 5-Stars reviews from all over the world. You may also check from https://www.motac.gov.my/en/check/tobtab that we are licensed tour agency in Malaysia. Lastly, all transactions are to be transferred to our company bank account. 05 Is this a challenging itinerary? • Mt. Bromo: The easiest trek. Only walk / ride a horse to the crater, then walk 250 steps staircase to the peak. • Mt. Ijen: 1.5-2hours trekking to the peak to see the blue lake. (No skill required. The route is steep and needs good stamina but can pay to send up by trolley). As for the blue flame, you have to walk down the slope from the peak for 45 minutes, those who are not keen may view the lake from the top. The blue flame spot may be closed from time to time by following the government rules. • Tumpak Sewu Waterfall: Trekking in the waterfalls for around 4 hours (including photoshooting). • Madakaripura Waterfall: Overall 2-3hours simple trekking, have to trek under the waterfalls in the last 20 minutes, may wear raincoat to prevent getting wet) • Kapas Biru Panorama/ Teras Semeru: Easy walk for 5 mins from the carpark to the viewing spot. • Malang: A small town located on the hill with good weather, a few Instagrammable spots which suitable for all age group. Can pay to register for Paragliding activities. 06 When is the best weather for visiting? The climate had changed and hard to predict the weather. However, even if it rains, the view may become even more beautiful. November to March are rainy season, but it may not rain too and some customers even see views which is nicer than the dry season. Although April to October supposed to be dry season, some customers encountered heavy storm or even flood. Fully depends on luck! 07 What do I need to bring for this trip? Both Ijen and Bromo volcanoes are having a temperature at around 10 degree celcius, it will be back to normal after sunrise. However, don't worry about the checklist. All our guests will be receiving a booking receipt with a set of exclusive travel guidelines to show what to prepare, what to expect and what safety precautions needed for each attractions. 08 Is this private or group tour? Can I join group tour？ To ensure the quality of services, we don’t organise group tour. These are fully private tour without any other customers. 09 What to do if there is rainy day? Only waterfalls may be cancelled due to heavy rain then will go directly to the next destination. The rest of the attractions are not affected. 10 What are the star ratings for the accommodation? All are 3 or 4 stars hotels. Please check the red fonts on the brochures for the hotel names. 11 Does the tour guide speak mandarin? We engaged only in-house local tour guide who speak English and Malay. 12 How is the room arrangement if we have odd headcounts? Riverside - One of the rooms will be triple sharing or top up RM85 to have 1 single room. 101 Malang / Harris Malang - One of the rooms will be triple sharing or top up RM120 to have 1 single room. Kecombrang - One of the rooms will be single room. Harris Surabaya - One of the rooms will be triple sharing or top up RM125 to have 1 single room. 13 What is purpose for using the police escort? This is the exclusive benefit that our company dealt with the local government, which help to save almost half of the traveling time due to congested traffic between Probolingo and Bondowoso town 14 Can I book the package but travel after the traveling dates shown on the brochure? Yes, as long as the new packages are not released yet. 15 What is the “Ijen medical check up” and what to do if i don’t pass the check up? It’s a regulation by Indonesia Government for all tourists to undergo the blood pressure test. The medical test will be conducted at the hotel lobby. If the reading is high, you are still allowed to enter but advised to take the trolley (You may still choose to trek at your own risk). 16 Is the route suitable for the kids/ elderly? Yes, as long as they are fit and able to trek. Our highest age record is 73 y.o. man. The youngest kid we served was 2 years old. Itinerary can be customized to suit the conditions. 17 Why are some meals not included in the package? Due to unpredictable traffic along the journey, we bring customers to dine (except the last day) and let them pay directly, allowing more flexibility in timing and meal choices. 18 Do you provide photography services? Most of the photos shown on my social media were taken by the tour guide and no additional charges. 19 How is the transportation arrangement? 1 - 2 Pax: Avanza; 3 Pax: Innova; 4-8 Pax: Hiace. At Mt. Bromo, maximum 4 pax/jeep. (All are private and non-sharing)

Frequently Asked Questions (Yogyakarta) 01 Where is the flight destination for this trip? Yogyakarta International Airport (Code: YIA) 02 Latest by when should I place booking? The earlier the better. To ensure the quality of services, we use only in-house guides. Once they are all occupied during certain dates, we will not accept any more bookings. 03 Are the price negotiable? To ensure the quality of services and to be fair for all our guests, all prices shown on the brochures are the fixed and nett figure. We never offer special rates for any guests. 04 How can I ensure this is not a scam? - We served thousands of customers through online since 2017 and collected thousand of 5-Stars reviews from all over the world. You may also check from https://www.motac.gov.my/en/check/tobtab that we are licensed tour agency in Malaysia. Lastly, all transactions are to be transferred to our company bank account. 05 How is the accommodation arrangement? As you may stay in the same hotel throughout the journey. We have the package which included/ exclude the accommodation.. If you select the package which exclude the accommodation, you may choose and book your preferred hotels. Regardless where you stay in Yogyakarta, we can arrange to driver to send off/pick up at no extra cost. 06 When is the best weather for visiting? The climate had changed and hard to predict the weather. However, even if it rains, the view may become even more beautiful. November to March are rainy season, but it may not rain too and some customers even see views which is nicer than the dry season. Although April to October supposed to be dry season, some customers encountered heavy storm or even flood. Fully depends on luck! 07 Is this private or group tour? Can I join group tour？ To ensure the quality of services, we don’t organise group tour. These are fully private tour without any other customers. 08 Is the route suitable for the kids/ elderly? There is no age limit as long as they can walk / take care of themselves. 09 What to do if there is rainy day? The activities just carry on as usual. The customers may need to wear a raincoat/carry an umbrella. 10 Does the tour guide speak mandarin? We engaged only in-house local tour guide who speak English and Malay. 11 What should we do with the meals? Normally the breakfast are provided by the hotel. The driver will send you to your preferred restaurant (if any) or bring you to the recommended restaurant based on your preference and itinerary, you just have to pay for what you ordered. The driver will send you back to the hotel after dinner. 12 What do I need to bring for this trip? Upon receive the booking confirmation, all our guests will be receiving a booking confirmation with a set of exclusive travel guidelines to show what to prepare, what to expect and what safety precautions needed for each attractions. 13 Can I book the package but travel after the traveling dates shown on the brochure? Yes, as long as the new packages are not released yet. 14 Do you provide photography services? Most of the photos shown on my social media were taken by the tour guide and no additional charges. 15 How is the transportation arrangement? 1 - 3 Pax: Avanza; 4 - 8 Pax: Hiace. At Mt. Merapi and Timang Beach, every 4 pax/jeep. (All are private and non-sharing)

Frequently Asked Questions (Komodo) 01 Where is the flight destination for this trip? Labuan Bajo Airport (Code: LBJ) 02 Latest by when should I place booking? The earlier the better. To ensure the quality of services, we use only in-house guides. Once they are all occupied during certain dates, we will not accept any more bookings. 03 Are the price negotiable? To ensure the quality of services and to be fair for all our guests, all prices shown on the brochures are the fixed and nett figure. We never offer special rates for any guests. 04 How can I ensure this is not a scam? - We served thousands of customers through online since 2017 and collected thousand of 5-Stars reviews from all over the world. You may also check from https://www.motac.gov.my/en/check/tobtab that we are licensed tour agency in Malaysia. Lastly, all transactions are to be transferred to our company bank account. 05 How is the accommodation arrangement? As you may stay in the same hotel throughout the journey, you may choose and book your preferred hotels. Regardless where you stay in Komodo, we can arrange to driver to send off/pick up at no extra cost. 06 When is the best weather for visiting? November to March are rainy season, but it may not rain too and some customers even see views which is nicer than the dry season. Although April to October supposed to be dry season, some customers encountered heavy storm or even flood. Fully depends on luck! 07 Is this private or group tour? This is group tour and we have no minimum headcounts. 08 Is the route suitable for the kids/ elderly? There is no age limit as long as they can walk / take care of themselves. The activities involved some easy trekking and snorkeling. There is no rebate if the participant choose to skip and have to wait for the other customers to finish their activities before leaving to the next destination. 09 What to do if there is rainy day? The activities just carry on as usual. The customers may need to wear a raincoat/carry an umbrella. 10 Does the tour guide speak mandarin? We engaged only in-house local tour guide who speak English and Malay. 11 What should we do with the meals? Normally the breakfast will be provided by the hotel. Upon booking, a set of guidelines will be given to the customers which also recommend some local restaurant for good food. 12 What do I need to bring for this trip? Upon receive the booking confirmation, all our guests will be receiving a booking confirmation with a set of exclusive travel guidelines to show what to prepare, what to expect and what safety precautions needed for each attractions. 13 Can I book the package but travel after the traveling dates shown on the brochure? Yes, as long as the new packages are not released yet. 14 Do you provide photography services? There is no photographer provided. But most of the photos shown on my social media were taken by the tour guide and no additional charges. 15 How is the transportation arrangement? The journey from the airport to the town is approximately 5 - 10 minutes. The private transportation will be provided for 2-ways transfer. The transport for half day tour and one day tour will be using the group tour van. 16 Do you provide overnight cruise option? For the sake of comfort, we served only Sunset Cruise and One Day Cruise by speedboat. 17 What are the flights available? Is there any direct flight from Malaysia / Singapore. There are only flights from the below airports. - Kuala Lumpur - By AirAsia - Singapore - By Jetstar - Denpasar (Bali) - By Airasia , Batik Air - Jakarta - By Batik Air, Garuda, Lion Air, Citilink

Packages Surabaya (Indonesia) Since 2017, we've guided thousands of travelers from around the world on unforgettable journeys to Earth's most lunar-like volcanoes. Bali (Indonesia) Explore stunning rice terraces, relax on beautiful beaches, and experience vibrant culture as you embark on an unforgettable journey through this tropical paradise. Yogyakarta (Indonesia) A vibrant blend of ancient temples, rich Javanese culture, and breathtaking landscapes. Dive into the cultural heart and experience its warm hospitality!" Semporna Your gateway to pristine islands, vibrant coral reefs, and world-class diving adventures. Discover Malaysia’s marine paradise!" Komodo (Indonesia) Home to the legendary Komodo dragons and stunning landscapes. Explore this UNESCO World Heritage Site and breathtaking scenery!" Dalat (Vietnam) This underrated gem in Vietnam’s highlands offers cool mountain breezes, vibrant landscapes, and a peaceful escape from the crowds. Perfect short getaway for those seeking fresh air and stunning views.

Welcome to The Window Travel, your gateway to unique, unforgettable journeys across Southeast Asia and beyond. Since 2017, we’ve proudly crafted immersive experiences for travelers of all ages, exploring everything from Indonesia’s awe-inspiring volcanoes to the hidden gems of Vietnam. With a deep commitment to authentic travel, our team ensures every trip is tailored for comfort, adventure, and cultural discovery, making your dream destinations feel within reach. Through our 'window,' discover the world with us—where every journey opens up new possibilities and memories to last a lifetime 点击查看我们的最新配套

Hanoi Sapa’s Peaks and Halong Bay’s Beauty The most breathtaking spots: The misty mountains of Sapa and the stunning emerald waters of Halong Bay. This vibrant city blends history, street food, and culture, making it the perfect starting point for adventures across Vietnam’s northern wonders.

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Bali Once is never enough for Bali Explore stunning rice terraces, relax on beautiful beaches, and experience vibrant culture as you embark on an unforgettable journey through this tropical paradise Nusa Penida Witness the turquoise waters, marvel at dramatic cliffs, and explore the island's hidden beaches for an unforgettable adventure.

𝐒𝐮𝐫𝐚𝐛𝐚𝐲𝐚 • 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 The "Once in a Lifetime" to East Jawa, Indonesia.

Yogyakarta • 𝗜𝗻𝗱𝗼𝗻𝗲𝘀𝗶𝗮 Easy • Relax • Adventures